Resolve stuck claims. Keep every client.

Only when necessary. If the adjuster has done thorough documentation work, we don't need to redo it — and unnecessary site visits add time and cost to a process that should move quickly. Where the file is complete, we work from documentation. Where an inspection is genuinely required to establish an accurate amount of loss, we travel. We make that call based on what the claim actually needs. For instances that require additional information gathering, we can employ local experts and resources to assist.

Once appraisal is invoked, the process operates under appraisal sequestration — which means communication with the insured is appropriately limited to process updates, not the substance of our position or negotiation details. This is a standard feature of the appraisal process and exists to protect the integrity of the proceeding. We keep you informed at every step, and you remain your client's point of contact for anything beyond process status.

Most appraisal delays come from one side deprioritizing the process or failing to deliver on their responsibilities promptly. We don't deprioritize appraisals — they get the same attention as any active claim. We establish our position quickly, which creates immediate pressure on the opposing appraiser to respond. While no hard deadlines are built into most appraisal clauses, we impose reasonable timelines and demand promptness from carriers at every stage. An early, well-supported position accelerates the entire process.